Shipping policy

Where We Ship

HomePro Mobility accepts standard online orders for delivery within the contiguous United States. Customers in Alaska, Hawaii, U.S. territories, or other locations should contact us before ordering so we can confirm availability, freight requirements, and cost. We do not ship to P.O. boxes when a product requires parcel signature or freight delivery.

Order Processing and Availability

Orders for in-stock products normally begin processing within 1–3 business days after payment and order information are verified. Many mobility products ship directly from the manufacturer or a regional warehouse. Manufacturer-direct, configured, special-order, or backordered products may require additional processing time.

Product availability and delivery estimates are not guarantees. Inventory can change before an order is allocated. If a material delay or availability problem occurs, HomePro Mobility will contact the customer using the information supplied at checkout and explain the available options.

Orders placed on weekends or holidays begin processing on the next business day. Fraud screening, address verification, payment authorization, configuration questions, and extreme weather may delay processing.

Shipping Charges

Free standard shipping applies only to eligible products and destinations when clearly stated on the product page or during checkout. Expedited service, premium delivery, in-home service, assembly, installation, remote-area surcharges, ferry charges, storage, re-delivery, address correction, or other special handling may require an additional charge.

If a product cannot ship under the selected service, HomePro Mobility will contact the customer before charging for a required upgrade or materially changing the order.

Parcel Delivery

Many travel or folding scooters and power wheelchairs may ship by parcel carrier. Tracking is provided when available. A signature may be required. Customers are responsible for providing a complete, accessible delivery address and monitoring tracking information.

Freight and Curbside Delivery

Full-size scooters, full-size power wheelchairs, lift chairs, and other oversized configurations may ship by freight carrier. Unless the product page or order confirmation expressly states otherwise, standard freight service is curbside delivery. The driver delivers the packaged item to the curb, end of the driveway, or another safe point accessible to the freight truck. Standard curbside service does not include bringing the item inside, climbing stairs, unpacking, assembly, setup, instruction, installation, or packaging removal.

The freight carrier normally contacts the customer to schedule a delivery appointment. The customer must provide a working telephone number, respond to scheduling attempts, and have an adult available to receive and inspect the shipment. Missed appointments, inaccessible locations, address changes, storage, or re-delivery may result in charges that are the customer’s responsibility.

If a premium delivery, in-home service, assembly, or installation option is available, its scope will be stated separately. Do not assume these services are included unless they appear on the product page or written order confirmation.

Delivery Inspection

Before signing for a freight shipment, inspect the carton and product for punctures, crushing, tears, water exposure, broken pallets, or other visible damage. Note any damage on the delivery receipt. Refuse delivery when damage is substantial, and contact HomePro Mobility promptly.

Report concealed damage, missing parts, or an incorrect shipment within 48 hours after delivery. Keep all packaging and send photographs of the carton, shipping label, product, and damage. Do not assemble or use a damaged product until we provide instructions.

Delivery Estimates and Delays

Transit and delivery dates are estimates supplied by carriers and manufacturers. Delays caused by weather, carrier capacity, supply interruptions, manufacturer processing, remote-area access, or events outside HomePro Mobility’s reasonable control may occur. We will assist with available tracking and carrier communication, but we cannot guarantee a delivery date unless a separate written guarantee is provided.

Address Accuracy and Delivery Access

Customers must provide a complete and accurate shipping address, telephone number, and any access information needed by the carrier. Contact HomePro Mobility immediately if an address needs correction. An address cannot always be changed after fulfillment begins.

The customer is responsible for confirming that the product and shipping carton can reach the intended property and that freight vehicles can safely access the delivery point. Charges caused by an incorrect address, refused shipment, missed appointment, inaccessible location, storage, return-to-sender, or re-delivery may be charged to the customer unless the problem resulted from HomePro Mobility’s error.

Split Shipments

Orders containing multiple products may arrive in separate shipments. Accessories or components may ship from different warehouses. Separate shipments do not create additional standard shipping charges unless the customer requests a different service.

Contact

For shipping and delivery questions, use the contact form at https://www.shophomepromobility.com/pages/contact or call 1-866-709-2272, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding major U.S. holidays.